Privacy Policy

At The Original Pancake House in Whittier, CA (the “Restaurant”), we value our guests and recognize that privacy is an important issue. The Restaurant is committed to maintaining the privacy and security of your information and have developed this privacy policy (the “Privacy Policy”) to describe the information we may collect from you, our practices for collecting, using, maintaining, protecting, and disclosing that information, and the manner in which you may access the information we may have collected about you.

Please read this policy carefully to understand our privacy practices with respect to information collected through our website and at our physical location. Your use of our website https://ophwhittier.com is your acceptance and agreement to the terms of this Privacy Policy.

This policy was last updated on January 15, 2020.

Types of Information Collected

This Privacy Policy covers the types of information that we may collect from you through this website or during a visit to our Restaurant.

The term “Personal Information” means information that identifies or describes any particular guest. Personal information may include your name or nickname; postal, billing, and/or email address; phone number; unique personal identifier; geolocation information; employment or education records or affiliation; and commercial information related to your transactions with the Restaurant. Personal Information does not include information that is publicly available.

The term “Aggregated Data” means information that relates to a group or category of consumers, from which there is no identifiable individual consumer information or for which such identifiable consumer information has been removed. Such information may include type of internet connection, hardware and software types and versions, IP address, browser type, time spend on a particular website page, etc.

What Personal Information Do We Collect? How Do We Collect It?

We collect Personal Information that you provide to us so that we can provide the exceptional service you expect from our Restaurant. When you make a reservation or book an event such personal information may include your name; mailing, billing, and email address; credit card information, including information necessary to authenticate billing details; information regarding your reservation or Restaurant visit; information related to the purchase and receipt of products or services from our Restaurant or the website; information on groups with which you are associated; and any other type of information that you choose to provide to us.

We may also collect your personal information when you participate in a contest or marketing program at our Restaurant or through our website.

Specifically, we will collect personal information in the following circumstances.

Surveys or Contests: We may request demographic data or other personal information in guest surveys or contest entry forms.

On-Property Collection: In addition to the information you provide to us we may collect additional personal information when you visit the Restaurant. For example, we use closed circuit television and other security measures that may capture and record images and sound of guests and visitors in public areas for the protection of our staff, guests, and visitors to the Restaurant where permitted by law.

Event Profiles: If you plan an event with us, we collect event specifications, the date of the event, number of guests, and details of products or services needed for the event. In addition, for corporate events, we collect information on your organization (name, annual budget, and number of sponsored events per year). We may also collect information about the guests that are a part of your group or event. If you visit us as part of a group, we may have personal information about you provided to us by the group.

Social Media: If you choose to participate in the Restaurant’s social media activities or offerings we may collect certain information from your social media account consistent with your settings within the social media service, such as location, check-ins, activities, interest, photos, status updates, and friend list.

How Do We Use Your Personal Information?

We use your personal information in a variety of ways, including to provide the exceptional services you request and expect from our Restaurant.

Reservations and Event Planning: We may use your personal information to provide you with information about your reservation or an event you have planned at the Restaurant.

Marketing and Communications: Where permitted, we may use your personal information to provide or offer you newsletters, promotions, and featured specials in accordance with any communications preferences you have expressed. We use your information to send you marketing messages and to conduct surveys. We may provide these communications via email, postal mail, online advertising, social media, telephone, text message (including SMS and MMS) and other means.

Data Correctness, Analytics and Personalization: We may aggregate your personal information with data from third-party sources for purposes of keeping information up to date and for analytics. We also rely on information from third parties in order to provide better, more personalized service. For example, if you connect your social media services or other accounts to our services or accounts, we may use and share this information as described in this Privacy Policy.

What Personal Information Do We Share?

In order to offer you with the best level of service, we may share your personal information with our service providers and other third parties as set forth below. We do not sell your personal information.

Group Events: If you visit the Restaurant as part of a group event, information collected for event planning may be shared with the organizers of those events, and, where appropriate, guests who organize or participate in the event.

Service Providers: We rely on third parties to provide services and products on our behalf and may share your personal information with them as appropriate and as needed to provide such services to you.

Other: In addition, the Restaurant may disclose personal information in order to: 1) comply with applicable laws, 2) respond to governmental inquiries or requests from public authorities, 3) comply with valid legal process; 4) protect the rights, privacy, safety, or property of the Restaurant, site visitors, guests, employees or the public; 5) permit us to pursue available remedies or limit the damages that we may sustain, 6) enforce our websites’ terms and conditions; and 7) respond to an emergency.

Personal Information from Children

Please be aware that the Restaurant’s website is not intended to be used by, anyone under the age 18. Our privacy policy prohibits us from accepting users who are under the age of 18. The Restaurant specifically requests that persons under the age of 18 not use this website, post information to the Restaurant’s social media, or provide the Restaurant with any personally identifiable information. Should the Restaurant inadvertently acquire personal information or other data from users under the age of 18, the Restaurant will not knowingly provide this data to any third party for any purpose whatsoever.

How Do We Protect Your Personal Information?

For online transactions we use reasonable technological measures to protect the personal information that you transmit to us via the website. Since no security system or system of transmitting data over the Internet can be guaranteed to be entirely secure, please do not send payment card numbers or any other confidential personal information to us via email. We will not contact you by text messaging or email to ask for your confidential personal information or payment card details. We will only ask for payment card details over the telephone when you are booking an event. For personal information collected at the Restaurant we take standard industry precautions to ensure the security of your personal information.

What Non-Personal Information and Aggregated Data Does the Restaurant Collect and Use?

When you visit and interact with the Restaurant’s website, we collect other information that does not directly identify you. This includes data on your use of the website, such as a catalog of the site pages you visit and the number of visits to the site. We also use cookies and other technologies (such as “pixel tags,” “web beacons,” links in emails, JavaScript) to collect this information.

We may use the information we have collected and aggregated, or anonymized personal information received from third parties, to understand more about our website users and guests (for example, we may use aggregated information to calculate the percentage of our users who have a particular telephone area code)

Currently, we do not respond to DO NOT TRACK signals or other, similar mechanisms.

Cookies: Cookies are small text files that are stored on your computer or mobile device when you visit a website. Cookies alone cannot be used to disclose your individual identity. Cookies are used on our website to improve your experience, such as to provide a safe and secure service for online transactions; measure how many people use the website and how they use it so we may keep it running quickly and efficiently; and to help us deliver content and communications to you that is relevant and responsive to your interests and location. Some cookies are necessary for the website to work and disabling these Cookies may make the services and features unavailable. Some functional cookies are essential for viewing maps or videos on the website. Some flash cookies are used for animated content on our site. There are also session cookies which are only stored temporarily during a browsing session.

You may occasionally receive Cookies from unaffiliated companies or organizations, to the extent they have links on our website. Those third-party cookies may collect information about you when you “click” on their content or links. We cannot control the collection of this information by those third parties and those Cookies are not subject to this Privacy Policy.

If you want to remove or block Cookies from your device at any time, you can update your browser settings (consult your browser’s help menu to learn how to remove or block Cookies). The Restaurant is not responsible for your browser settings.

Links to Third-Party Websites and Services

Our website and mobile applications may contain links to third party websites. Please note that we are not responsible for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties. If you provide information on and use third-party sites, the privacy policy and terms of service on those sites are applicable. We encourage you to read the privacy policies of websites that you visit before submitting personal information.

How Can I Delete My Personal Information?

If you decide you no longer want the Restaurant to use your personal information in the manner set forth in this privacy policy you may contact us by email at info@ophwhittier.com or by sending a letter to our Privacy Department at 16363 Whittier Blvd, Whittier, CA 90603. You may also click on the unsubscribe button at the bottom of any email communication we send you. Please remember that if you request to have your personal information deleted, we may not be able to provide you with the same quality of service to which you are accustomed.

How Long Does the Restaurant Retain Personal Information?

We retain personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. Once the applicable retention period has expired, we will destroy your personal information in a way that the information may not be restored or reconstructed.

Policy Modifications

When we make material changes to this Privacy Policy we will post a link to the revised Privacy Policy on our homepage and if you have registered for any of our email lists, we may also inform you by email. You can tell when this Privacy Policy was last updated by looking at the date at the top of this policy. Any changes to this Privacy Policy become effective on the posting of the revised policy. Use of this website or any of our products and services constitute your acceptance of the revised Privacy Policy as updated.